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The Practice aims to provide a personalised medical service. We encourage patients to see the professional of their choice for routine problems, and endeavour to provide a prompt service for more pressing problems by providing acute appointments that are available within 24 hours.


In order for the appointment system to provide the best service we rely on you as a patient to keep or cancel any appointments that you make, and to co-operate with the reception staff in their efforts to obtain the most appropriate appointment to fit your needs.


Routine Appointments

These are with the Doctor of choice, at a time of your choosing within the normal surgery hours and are for all non acute presentations. There are times that are busier than others however and this may mean a slightly longer waiting time for early morning, and late evening appointments especially. Routine appointments are of 10 minutes duration  and offer continuity and choice when dealing with episodes of illness.


Acute appointments


If you feel your problem is urgent it will be dealt with on the same day - please let the receptionist know if this is the case.


There are some problems which need to be dealt with more quickly that others i.e. infections or acutely painful conditions but which you would not necessarily classify as urgent.


The Practice offers acute appointments for these conditions and in most circumstances will provide an appointment within a day. Same day appointments are:


  • Dealt with by the duty Doctor
  • Only intended to deal with the acute problem


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